Miles 33 and Tera offer a variety of ways to get help.

•While you work with GN, in all applications except in browsers, you can press F1 and the on line help is available to assist you in getting explanations about dialog boxes and work practices. Note: this requires the GN4.CHM help file to be installed on your workstation. See Installing GN4 help on your hard disk.

•If you are connected to Internet, and have credentials to access the Tera support resources, click the following URL to access to the technical site: http://tech.teradp.com, where you can find documentation, release notes, download links and more.

•If you are connected to Internet and have credentials to access the Tera documentation, use any browser to access it on the address: http://tech.teradp.com/tech/html/gn4/docs/guides/gn4/gn4_index.html.

•If you are connected to Internet, and have credentials to access the Tera forum, click this address to access to the forum: http://forum.teradp.com/default.asp.

•To stay informed about bug fixes and history of changes, read Release notes.

•Send us an e-mail, describing your problem. The e-mail support is available on various locations. Use e-mail addresses, listed in Where to send problem reports?

•If you need to send us examples related to your questions/problems (even very large ones), you can connect to FTP server in Milan, Italy: ftp.teradp.com and upload data.

•Give us a phone call. The phone support is available on various locations. Use the phone numbers, supplied to you by the local support team.

•Let us connect to your system and troubleshoot it directly. Contact support by e-mail to agree about the time and the method. The e-mail support is available on various locations. Use e-mail addresses, listed in Where to send problem reports?

•Send us a question through this form: http://www.miles33.com/contact_us.html.

Note

Some resources requires credentials. If you do not have one, register to access the Tera Web site and forum. or contact support.it@miles33.com.

Home page on the Miles 33 Web site

http://www.miles33.com/about-tera