We need to know about as much as possible facts about your system. Of course, only the facts related to the problem you are reporting.

IMPORTANT: add the following data to every bug report!

PLEASE, TELL US (quick version when you are in hurry)

1.In Production: Yes

2.Customer: El Espectador, Colombia

3.Build: Versión 2.1.2529.9

4.Server: Win 2012 r2 x64

5.Client: Win-8 x64

PLEASE, TELL US (exhaustive version when you have time to help us)

1.Is the system in production or not. Example: Yes.

2.Customer name and country. Example: El Espectador, Colombia

3.GN4 version and build. Example: 2.1.2529.9

4.The server OS, service packs, language, platform (How?) Example: Windows 2012 R2 Enterprise Edition English, x64

5.The client OS, service packs, language, platform: Example: Win-8 x64 Spanish.

6.The SQL version and language, and service packs (How?) Example: SQL Server 2012 Standard Edition, English

7.Are you using localized or English GN4 version (where it applies) Example: GN4 with Spanish resources

8.User name and membership Example: johnc, member of Admin, Everyone and Reporters

9.Any anti-virus software involved? Example: Norton antivirus, version X, applied on (server/client)...

10.Any profiles/policies involved? Example: Group policy applied defines that...

11.If the system is customized? Example: There are additional databases or tables, modified standard configuration or scripts, etc.

12.What was recently changed on the system? Example: Two weeks ago, customer upgraded from version X to version Y.

See also

What we need to know about your problem?

What data we do expect from you?