We need to receive from you about as much data, related to your problem, as possible. Of course, if you are reporting fonts problem, client log or maintenance log won't be helpful at all.

PLEASE, SEND US FOLLOWING

•If a GN4 script, or format, or font are implied (Ted4, or Fred4), let us have the script, format or font.

•If there's a log available (Ted4, Fred4, maintenance, purge, services), let us have all the log files involved.