Simple solutions for apparently complex problems

Certain hardware problems can be easily isolated replacing a hardware component e.g. network cable, or trying to reproduce the problem on another workstation.

•Check if the network cable is plugged firmly and displaced far enough from power cables; check update cables on the switch/hub.

Loose or damaged network cables can cause slow-down on a workstation. Power cables, interleaved with unshielded network cables may create strong disturbs in network, affecting more or all workstations and servers.Bad update cable can cause problems on more workstations and servers.

•Check if there's a blocked pressed key on your keyboard.

Damaged keyboard may cause intermittent problems on a workstation. Such problem is always limited to only one workstation.

•Logon with the same name on another workstation in the network, and see if the problem persists.

If the problem goes away, it may be hardware or system software.

•Check the date and time mark on all software modules installed in the GN4 folder

The date and time must corresponds to the date and time of files in ZIP files from where you extracted them. If they're not the same, then do following:

1.Close all GN4 applications

2.Stop all GN4 services running on that computer (if any)

3.Display Task Manager and make sure there are no GN4 related modules active (sometimes, a software can crash in a way it remains active but invisible.

4.Extract the files again.

•Logon as another user of the same group, and try to replicate the problem.

If you cannot replicate the problem at that time, examine closely the configuration of the user who's having problems.

•Logon as domain administrator, and try to replicate the problem.

If you cannot replicate the problem , concentrate on the permissions related to domain users.

•If the problem occurs on a localized version of GN4, or on a localized Microsoft Windows, try to reproduce it on a standard English version. See Troubleshooting localized versions.

•Perform the system restart of a GN4 application, or service, and then if it does not help, restart Windows. This includes restarting of IIS, SQL and similar services.

•Problems related to the user error, or omitted step usually cannot be replicated easily. If a problem happens to an user in more or less regular way, but not to other users, try to understand what that user is doing differently of other users who do not have such problems.