Client computers often disconnect or hang

Build 1501 on 14/Nov/2017  This topic last edited on: 26/Oct/2016, at 16:44

PROBLEM

Client computers often hang or experience other problems after an idle period. You can also find a lot of similar errors in the server exceptions log:

sessionexpired

CAUSE

Possible causes may be:

1.Client computers do not have IP reservation. When the client IP address changes and Fred or Ted are left open on the client machine, the session expired. The exact error message is Session expired (trying to access session data from a different client location). Session IP> 'xx.xx'.xx'.xx' - Requesting IP: 'xx.xx.xx.xx'

2.Client computers network card goes into sleep mode, so the client gets disconnected.

SOLUTION

1.Create a DHCP reservation for all computers.

2.Disable sleep mode for computer and network card.

ADDITIONAL RESOURCES

Advantages of DHCP Reservation over Static IP Assignment

Creating reservations

See also

Session expired or network interruption

Recovery from a broken connection