If the GN4 applications crash after add-ins are loaded in the database, or EdAdmin4 crashes while loading add-ins in the database, you need to:

•Have ready the compiled add-ins DLLs

•Remove add-ins from database.

•Reload them in the database.

To have ready the compiled add-ins DLLs

If you have a local BIN folder of the same GN4 version, then the DLLs are in there.

If you have not a local BIN folder, or it is not of the same GN4 version, locate the backup of the DLLs and download them to the computer on which you are attempting to fix this add-ins problem.

Remove add-ins from database

Open the Command Prompt window, and then type the command to spike the add-ins. In this example, the connection name is "ab cd" (as it contains spaces, it must be enclosed in double quotes), the user name is xxxx and the user password is yyyy.

C:\tera\gn4\bin>cmd4 spike -conditions gn4:addIn -srvname "ab cd" -username xxxx -password yyyy

Cmd4 version 2.3.2671.0

GN4 command-line client

Copyright © 2006 - 2015 Tera DP srl

Language en-US

 

Successfully spiked object(s) 104911, 104912, 104913, 104914, 104915, 104916, 104917, 104918, 489139, 489140, 489141, 489142, 489143, 4

89144, 489145, 489146, 489147 with code 'Normal'

 

C:\tera\gn4\bin>

Reload add-ins in the database

See Load add-ins in the GN4 database for instructions