FAQ for licenses

Build 1501 on 14/Nov/2017  This topic last edited on: 11/Jul/2016, at 09:45

Click to expandDoes GN4 require a dongle?

No. No dongles are needed anymore.
Click to expandIs the license needed only on a server, or also on clients?

Only on server.
Click to expandIs it true that a license may expire if the server computer has no Internet access?

Yes. The server computer needs to connect periodically to the Tera license server, to renew the presence. Should this fail for more than 30 consecutive days, a license may expire.
Click to expandIs it true that a cloned license cannot be updated?

Yes. The cloned license cannot be updated. Contact support@teradp.com for more information.
Click to expandWhat precautions related to licenses I need to take before an upgrade?

1.Make a backup of the existing version, to be able to step back.

2.Check if the license is still ok before the upgrade.

3.If the license is expired, use the existing build to renew the license, with the following steps:

a.Ask Tera support to renew the license

b.When you receive the confirmation that the license was renewed, launch srv4 license.

c.Recycle the application pool.

4.Now, upgrade the software.
Click to expandThe same user can launch Fred or Ted on many computers, but the license is not counted.

The license is counted only if you work on something, e.g. open a page, an article, etc.
Click to expandHow can I remove users who appear as 'using software' but I know they're not connected?

From the Command prompt window (Run as Administrator), execute:

srv4 cleanup