To configure your computer to collect user-mode dumps (Windows error reporting)

You can install Windows error reporting on GN4 server and clients.

Follow the instruction in this Microsoft article:

http://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx

Important: in Dump type select Full dump.

Recommended number of dumps to keep is 5.

The reboot of the computer is required.

To download debugging tools

In some versions of Windows, the debugging tools are not available by default.

See here for instructions how to download then and install:

http://msdn.microsoft.com/en-us/windows/hardware/gg463009.aspx

Locating user-mode dumps

Typically, the user-mode dumps are found in the %localappdata%\CrashDumps folder.

Sending user-mode dumps

Together with an user-mode dump, we need your entire BIN folder (in case of the client crash, the folder on the client computer; in case of the server crashes, the folder on the server computer). Moreover, we need symbols (PDB files). The symbols and BIN must be of exactly the same version and build.

When zipping, it is recommended to use the 7z format with the maximum compression. That turns a dump of about 1.6GB into an 220MB file (approx.).