Collecting essential data about your system

Build 1501 on 14/Nov/2017  This topic last edited on: 5/Aug/2014, at 14:17

When sending us a problem report, include EVERY TIME:

Click to toggle expandThe OS version and language, and applied service packs  (How?)

Examples:

'Windows 7 32-bit SP1 English'

'Windows 2008R2 64-bit SP1 English.'

'Windows XP Pro SP2 English.'

'Citrix Metaframe version X'
Click to toggle expandThe GN4 application build and patch number (How?)

Example: 'Fred version p.q.rrrr.s'
Click to toggle expand(for printing or fonts related problems) Description of fonts in use

Examples:

'TrueType fonts, originals.'

'Type I fonts, modified by a font editor (enter the software name).'
Click to toggle expandAre you using localized or English version of GN4 (where it applies)

Example: 'GN4 with Spanish resources.'
Click to toggle expandUser name and membership of the person having the problem

Example: 'johnc, member of Admin, Everyone and Reporters'
Click to toggle expandAny anti-virus software involved?

Example: 'Norton antivirus, version X, applied on (server/client)...'
Click to toggle expandAny profiles/policies involved?

Example: 'Group policy applied defines that...'
Click to toggle expandIf yours is a customized GN4 system?,

Example: 'There are additional schema objects, modified scripts etc.'
Click to toggle expandWhat was recently changed on the system?

Example: 'Two weeks ago, we upgraded from GN4 version p.q.rrr.s to version t.u.vvvv.w.'